Privacy Policy
We respect your privacy. We will not sell, share, or rent any data collected on our site to others in ways different from what is disclosed in this statement.
Personal Information
Neowise (neowise.com) collects basic personal information when you fill out the contact form or purchase a license on our website. This information is used to reply to your query or to provide the products and services you have expressed interest in. Such personal information is stored on Neowise servers and is accessed by authorized personnel only.
Cookies
Cookies are small text files that your web browser creates at the request of a server. These files allow you to personalize your browsing experience. You can delete these files at any time or configure your browser to prevent them from being created.
neowise.com uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity on the site. Google stores the information collected by the cookie on servers in the United States and will not associate your IP address with any other data held by Google.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt out of Google Analytics tracking by visiting Google's opt-out page.
Orders
When you place an order, payment is processed by our authorized payment provider (Merchant of Record). Your purchaser information — such as name, email, billing address and payment details — is encrypted using SSL (Secure Socket Layer) technology before transmission and is handled by the payment provider for verification and payment processing. Your license key is delivered to your email address after payment is confirmed.
Software
Our desktop software does not collect personal information about you. No information is sent to our servers or any third-party servers without your explicit action. The software makes network connections only for documented tasks (for example, DNS resolution or the operations you configure). We encourage you to download our products directly from neowise.com to ensure you receive the authentic, secure version.
We don't and never will distribute spyware.
Server Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Our server log files are rotated regularly to protect your privacy.
Children's Privacy
Neowise products and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us and we will delete such information.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us.
Questions About Privacy?
If you have any questions about this privacy policy or our data practices, please contact us.
Last updated: July 2026